At Carbon Insurance Brokers, we believe that when making a claim, you should have a dedicated claims representative to take away the hassle and stress.

They will, where necessary, liaise with your insurance company and provide a concierge service when you need it most.

Carbon's internal claims team have over 30 years’ experience in dealing with claims and will strive to provide a personal, efficient and courteous claims service in an effort to minimise any disruption to your life and if applicable, your business.

For all travel insurance claims you should, in the first instance, call your insurer direct as Carbon have no authority to provide any claims service and you may require emergency assistance.

Your case manager will keep you advised of progress throughout your claim using your preferred method of communication, be it SMS, email or letter.

If you are an existing policyholder and need to make a claim, call 0333 043 1319 to ensure you receive the Carbon treatment. You can ring us between 8am and 6pm and an out of hours service is available if you have an emergency.